Barterra Winery + Tasting Room is a small, family run winery and represents an authentic and enjoyable experience for wine lovers who visit beautiful Half Moon Bay. We are the perfect blend of award-winning wines and warm, small town hospitality.
DESCRIPTION
We are searching for friendly, energetic, motivated individuals who will thrive in a casual hospitality-focused and team-oriented environment. We are seeking someone to join us in creating the best experience for Wine Tasting, while strictly following the new safety protocols for our guests and our long-term Wine Club members, from the moment they arrive to the moment they leave.
Duties Include:
• Provide exceptional customer service in a consistent, timely and thoughtful manner with all customers
• Build new and retain existing Wine Club members through customer engagement, consistent follow-up and outstanding customer service
• Support and effectively communicate promotional offers
• Assist with execution of Wine Club orders including customizations, customer communication related to shipments
• Process email and phone orders
• Assist with creation of collateral materials
• Support inventory management
• Assist with various wine club projects as needed
• Resolve customer service issues
• Cultivate relationships with customers and Wine Club members
QUALIFICATIONS
• Must be at least 21 years of age
• Strong service and hospitality skills
• Ability to manage priorities and workflow, time management
• Self-starter, with a strong attention to detail
• Good communication and organizational skills
• First-hand knowledge, appreciation of, and passion regarding wine and wine-related topics
• Creative, flexible, and innovative team player
• Enthusiastic with a positive attitude
• Professional appearance and demeanor
• Ability to lift/move/carry 50 pounds
Type of Work: Part Time (Reports to Cellar Manager)
Compensation: $17/hour + gratuities